2024
Client
Fourseven
Industry
Agency Automation
(Overview)
Fourseven has always prided itself on elite service standards, maintaining a strict policy of responding to leads within minutes. However, as the agency scaled, maintaining that "instant response" speed manually became a constant interruption for the leadership team. We needed a way to guarantee our signature speed and quality 24/7, without the founders being glued to their inboxes or interrupting deep work to handle initial triage.
The Solution:
Automated 'gatekeeper'
We codified our manual triage process into a custom AI Ops Pilot using n8n.
Instant Analysis: The moment a lead arrives, the system cross-references the enquiry with our ideal client criteria and company data.
The "Founder" Draft: Instead of a generic auto-responder, the AI drafts a high-context personal reply in the founder’s exact tone of voice—referencing the prospect’s specific company details—and queues it as a draft.
Zero-Friction Approval: The founder receives a simplified notification. If the draft is good, it’s one click to send. If it’s spam, it’s archived automatically.
The Outcome:
Response times improved
Guaranteed Consistency: Response times remain under 2 minutes, even during meetings or out-of-hours, without manual monitoring.
Focus Protection: The leadership team reclaimed 10+ hours a week of fragmented attention, allowing them to focus on delivery while the system handles the door.
Scalability: The agency can now handle 10x the lead volume without needing to hire a dedicated admin role.